We are a forum for bus users in and around Worcester

We aim to improve the bus services in and around Worcester

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New bus cuts from 13th October

New bus cuts from 13th October

First Group have announced a range of changes and cuts to their services, including stopping the 38 bus service on Sundays, supposedly due to the lack of customers using the service. A First Group spokesman said: “We are making a number of changes to services from 13...

Public to have say on major transport strategy for Worcestershire

Public to have say on major transport strategy for Worcestershire

A major strategy on how the council plans to provide transport in the next decade is set to go before the public. Councillors are set to allow a 12 week consultation into Worcestershire County Council’s transport plan which would give the public the opportunity to...

First Buses up for sale

First Buses up for sale

The future of Worcester's buses is now uncertain after the parent owners of First Buses put it up for sale. First Group announced it would be "pursuing strategic options, through a sale or other means" to offload the bus part of its business in a statement on...

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The Worcester Bus Users Forum are recruiting 'service champions' to help improve their routes. See more details at > http://www.worcesterbusforum.org.uk/forum/main-forum/bus-users-forum-service-champions/#post-33 or pop and see them at Angel Place from midday today! @worcesterbus

The Worcester Bus Users Forum are looking for 'service champions' to help improve their routes. See more details at > http://www.worcesterbusforum.org.uk/forum/main-forum/bus-users-forum-service-champions/#post-33 or pop and see them at Angel Place from midday on Saturday @worcesterbus

@FirstWyvern have been waiting for over half an hour now for an x38 towards City on Newtown Rd, 3 buses should have come by now. One has passed out of service.

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17 hours ago

Daniel Thompson

A few weeks back the 32 failed to show, leaving me waiting for almost an hour in freezing conditions. This is the response from First Group, which to me feels like "yeah, whatever, and it's still nothing to do with us".

"Thank you for taking the time to contact us with your complaint about the 32 service.

I understand that the service was not running to schedule on 28th November for which I am very sorry.

I understand the impact that a late or amended service can have on your day and I apologise for any inconvenience caused. I want to assure you that our team make every effort to keep services running to schedule where they can; however, the road network can be unpredictable and a multitude of issues can affect services, from unexpected levels of traffic congestion (particularly at peak times), incidents causing congestion, diversions, breakdowns, unplanned staffing issues, or even a number of passengers taking longer than anticipated to board.

Our Operational Team monitor the performance of our services daily and will sometimes have to make the difficult decision to make alterations with the view of serving the wider network to the best of their ability. Such decisions are made with the intention to provide some level of service for as many customers as possible across the network when problems arise and are never taken lightly.

I have logged your complaint onto our system and this will form part of the body of data that is used alongside our own telemetry data to inform our operational, networking and commercial teams when reviewing our services. Your feedback will help us to see the impact of road issues on the customer experience and this is highly valued by our teams.

Once again, I am deeply sorry you have been affected by the reliability of our services. We will continue to strive towards improvement and for those issues that are unforeseen and are outside of our control, we will always try to minimise the impact on our customers."
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2 months ago

Daniel Thompson

Well, this new timetable is working very well! Buses on the 32 are more often than not 13 or 14 minutes late throughout the day. The poor drivers are either resigned to it, or stressing, as demonstrated by the frustration of one who lost his cool in traffic, swearing twice, and nothing mild either - using the f and c words!

I went on the X50 the other day and both ways that was late too.
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Thought it best to post publicly the response from First Bus about the number 34 no longer stopping at Tesco in Warndon, because we have received so many inquiries about it...

“This is a consequence of Worcestershire County Councils unwillingness to enforce bus priority restrictions and provide a predictable journey time through the Lowesmoor area I’m afraid.

Route 34 is allowed 40 minutes to complete a round trip from Crowngate to Warndon and back. With two buses we can provide a 20 minute frequency.

That 40 minute journey time is becoming increasingly unpredictable. To rightly continue to provide an adequate level of punctuality we must save some time somewhere.

On an average day we carried 55 passengers to or from Tesco or roughly two per trip. By removing the route from Tesco we save three minutes – three minutes that are critical to maintaining a 40 minute round trip time. An alternative stop is close by.

Should the County do something to assist the situation we’ll be delighted to reconsider our decision.”
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2 months ago

Daniel Thompson

Not only are they cutting services, but charging more for the privilege!

Seen on the 32 bus today
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For discussions about bus services in the Worcester area and for any ideas or suggestions for new routes or route changes, have a look at our forum and join the debate.