The of aims of the Bus Users Forum are;
- The improvement of bus services, that begin/terminate at Crown Gate Bus Station, Worcester City Centre and supplied by First Bus Worcester. With the aim of expansion to incorporate other bus service providers across Worcestershire.
- To alleviate congestion and the associated effects of heavy traffic on infrastructure, health and the environment.
- To reduce social isolation by addressing the concerns of people of all ages who rely on public transport and discuss why some refrain from doing so with the aim to improve services and increase use.